Venefica Corsetry & Costume -- Ordering FAQ

Ordering FAQ

Q: HOW DO I PLACE AN ORDER?

A: Since I specialize in custom made clothing, and make so many one of a kind and small run items, for the time being, I think it's best to take orders via email rather than using a shopping cart system since there are simply too many variables for me to account for on an order form. The way ordering works is simple. If you'd like to consult with me about an order, just email me at email (at) veneficacorsetry.com. I'll reply asap (I typically reply within an hour if it's during business hours on a weekday). We'll chat via email, and once we nail down all of the details of your order, I'll send you an invoice via PayPal, which will include an approximate completion date for your order.

Q: HOW LONG IS YOUR CURRENT TURNAROUND TIME ON CUSTOM CLOTHING?

A: The current estimated wait time on most corset/bodice type items is 10-14 business days. Some items, like basic chemises and skirts, may ship sooner. If you are in a rush, please contact me. It may be possible to work your order in sooner, but I will need to know ASAP if you're working on a fast approaching deadline.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: I accept payment via PayPal. You don't have to have a PayPal account to pay, though. The invoice I send you can be paid via any major credit card, PayPal is merely the secure processing gateway for the transaction. I never see your actual credit card information.

Q: WHAT SHIPPING METHODS DO YOU USE?

A: Primarily, I use USPS Priority Mail with Delivery Confirmation and Insurance. Insurance is, however, totally optional at your discretion. If you don't want it, just let me know. I can also ship via Express Mail, which is overnight to most, but NOT all locations. If you want to be certain you're in an overnight delivery area, just email me with your zip code, and I'll let you know. UPS shipping is also available, so if that is your preference, just let me know.

Q: DO YOU SHIP INTERNATIONALLY?

A: Absolutely! Just contact me with your shipping info so that I can provide you with an accurate quote before you place your order. The average corset costs about $20 to ship to Europe/Australia and about $12 to ship to Canada via First Class Mail International. Priority Mail International costs around $33. Please note before ordering that I will not under any circumstances lie on U.S. Customs forms to save you on duties/taxes. It is illegal to do so, so please don't ask me to. I feel horrible saying no, but I will. Please understand that your purchases will be marked with the accurate purchase amount and description, and any fees/taxes/duties due upon receipt will be your responsibility to pay.

Q: DO YOU ACCEPT RETURNS?

A: Since I specialize in custom made clothing, the short answer to that is no. I do, however, try my best to work with customers to be sure they get something that fits perfectly. Should you receive something that does not fit, if it's in a relatively standard size and is returned to me quickly and in pristine, unworn condition, I will allow you credit towards another item with me in exchange, provided you pay shipping on the returned item and on the new item. That said, I absolutely do not issue refunds. Due to the unfortunate potential to wear an item to an event and then return it, I must have a no refunds policy to protect myself.

Q: WHERE ARE YOUR ITEMS MADE, AND WHO MAKES THEM?

A: Everything on my site is made by me, in my workroom in my home in the beautiful Central Texas hill country. I don't sell any imports, nor do I have a staff. The only underpaid seamstress I have working for me is me. If you email, it will be me who replies. All garments are packaged and shipped by me. Every item is patterned, sewn, and finished by me.

Q: DO YOU DO IN-PERSON FITTINGS?

A: Sorry, but no. My schedule is simply too erratic to work in in-person fittings. I am, however, in the process of seeking out vending opportunities at sci-fi, fantasy, and steampunk conventions in the area. If you'd like to see me at an event, let me know! I'd love to hear from you!